Terms of Use

Terms of Use

Terms of Use

Conditions of Sale

Nais Hair products are sold only for their intended purpose and on the condition that the user reads and accepts Nais hair product’s information, terms and conditions as stated below. Nais Hair can take no responsibility for the standard of application or care taken by the purchaser or their chosen applier.


Please choose carefully. We do not normally give refunds if you simply change your mind. We will accept goods back if they are proven to be faulty. You are requested to return the product to the place of purchase within 14 days of receiving the products.

Exchange Terms

We will accept one exchange for same brand hair extension products of equal value due to an inaccurate color choice as an added service to you, however a second postage fee must be paid to us prior to the re-posting unless the fault is ours. The exchange product must be unused and in original condition or it will be refused. You must first contact us with your name, receipt/invoice number, item details you are returning for exchange and the item details you wish be sent in exchange. Exchange products must be returned to our office within fourteen days of the original receive date. (You will require proof of the receive date so keep your delivery receipt)

Out of Stock Terms

In the case of an out of stock delay or if an item is discontinued, customers will be notified and given the option to wait, select another item or cancel the order with full refund.

Cancellation Terms

Orders can be cancelled and refunded as long as the product is not custom manufacturing or shipping commenced. When the manufacturing or shipment of a product has commenced we will endeavor to assist but cannot guarantee full refund, any shipping charges will be deducted from any refund. Customers who choose to cancel their order due to out of stock or discontinued items are exempt from this.

Privacy Terms

All personal data received by Nais Hair is protected. We will not share any user information with others. No financial data during online payment is kept by Nais Hair, all deposit and credit card payments are done through trusted secure hosted financial gateways.

Shipping Terms


  • Free Shipping Worldwide ! Goods will be shipped within 48 hours after receiving the full payment.
  • We ship the goods to the address which you gave when checking out.
  • We will give you the tracking number after we send out the goods, in general, you will receive the goods within five days.
  • We use FedEx. Nais Hair can take no responsibility for delay once the order is in the hands of the manufacturing or shipping companies.